Atomic Networks - Neoprotect Outage – Incident details

Experiencing partial outage

Neoprotect Outage

Monitoring
Major outage
Started about 1 month ago

Affected

Chicago

Major outage from 8:37 PM to 9:39 PM, Degraded performance from 9:39 PM to 12:00 AM

Chicago KVM VPS Hosting

Major outage from 8:37 PM to 9:39 PM, Degraded performance from 9:39 PM to 12:00 AM

kvmcompute-1.us-chi

Major outage from 8:37 PM to 9:39 PM, Degraded performance from 9:39 PM to 12:00 AM

kvmcompute-2.us-chi

Major outage from 8:37 PM to 9:39 PM, Degraded performance from 9:39 PM to 12:00 AM

kvmcompute-7.us-chi

Major outage from 8:37 PM to 9:39 PM, Degraded performance from 9:39 PM to 12:00 AM

Chicago Game Hosting

Major outage from 8:37 PM to 9:39 PM, Degraded performance from 9:39 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    Due to the severity of the Neoprotect outage, we have re-routed all traffic temporarily.

  • Investigating
    Investigating

    https://status.neoprotect.net/incidents/kdmtx0wk3h1l