Atomic Networks Status - Incident history https://status.atomicnetworks.co Atomic Networks Sat, 4 Oct 2025 15:00:00 +0000 Emergency Maintenance on DDOS protected IPs Type: Incident Duration: 2 hours and 34 minutes Affected Components: CHI.R1.SRV13, UK1, CHI1.R1.SRV15, CHI1.R1.SRV2, CHI.R1.SRV14, CHI1.R1.SRV10, CHI.R1.SRV17, UK4, UK3, UK2, CHI1.R1.SRV7, CHI1.R1.SRV5, CHI1.R1.SRV9, CHI1.R1.SRV12, , , , , Chicago Game Hosting → United States → London → London Game Hosting → Oct 4, 17:34:14 GMT+0 - Resolved - This incident has been resolved. Oct 4, 15:00:00 GMT+0 - Investigating - <https://status.neoprotect.net/incidents/87j477myn77c> Type: Incident

Duration: 2 hours and 34 minutes

Affected Components: , , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>17:34:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigating</strong> - <https://status.neoprotect.net/incidents/87j477myn77c>.</p> ]]> Sat, 4 Oct 2025 15:00:00 +0000 https://status.atomicnetworks.co/incident/cmgcgjsmu00wf55rj9l6s8duj https://status.atomicnetworks.co/incident/cmgcgjsmu00wf55rj9l6s8duj Chicago Outage Type: Incident Duration: 3 hours and 22 minutes Affected Components: , , , CHI1.R1.SRV12, kvmcompute-2.us-chi, kvmcompute-1.us-chi, , CHI.R1.SRV14, CHI1.R1.SRV15, CHI1.R1.SRV10, CHI1.R1.SRV7, CHI1.R1.SRV2, CHI.R1.SRV17, CHI.R1.SRV13, kvmcompute-7.us-chi, CHI1.R1.SRV9, CHI1.R1.SRV5, Chicago → Chicago Game Hosting → United States → Chicago KVM VPS Hosting → Sep 29, 22:21:28 GMT+0 - Investigating - We are currently investigating this incident. Sep 30, 01:43:35 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 22 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>22:21:28</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>01:43:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 29 Sep 2025 22:21:28 +0000 https://status.atomicnetworks.co/incident/cmg5p0wr503scylbdx7c0gyw2 https://status.atomicnetworks.co/incident/cmg5p0wr503scylbdx7c0gyw2 Chicago Outage Type: Incident Duration: 2 hours and 35 minutes Affected Components: , , , kvmcompute-7.us-chi, CHI.R1.SRV13, kvmcompute-2.us-chi, kvmcompute-1.us-chi, CHI1.R1.SRV2, CHI.R1.SRV14, CHI1.R1.SRV15, CHI1.R1.SRV10, CHI.R1.SRV17, Chicago → Chicago KVM VPS Hosting → Chicago Game Hosting → Aug 7, 20:20:49 GMT+0 - Resolved - This incident has been resolved. Aug 7, 17:45:55 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 2 hours and 35 minutes

Affected Components: , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>20:20:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:45:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Thu, 7 Aug 2025 17:45:55 +0000 https://status.atomicnetworks.co/incident/cme1oucpp008sxhayxodh0qod https://status.atomicnetworks.co/incident/cme1oucpp008sxhayxodh0qod Server17 Outage Type: Incident Duration: 4 hours and 16 minutes Affected Components: CHI.R1.SRV17 Jul 17, 06:27:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 17, 10:42:54 GMT+0 - Resolved - This incident has been resolved. A hardware failure was identified, troubleshooting was unsuccessful. We have moved the drives to a new server. We apologize for the outage, and thank you for your patience. Type: Incident

Duration: 4 hours and 16 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>06:27:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>10:42:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. A hardware failure was identified, troubleshooting was unsuccessful. We have moved the drives to a new server. We apologize for the outage, and thank you for your patience..</p> ]]> Thu, 17 Jul 2025 06:27:00 +0000 https://status.atomicnetworks.co/incident/cmd70cfu20009rxkqh0um03qa https://status.atomicnetworks.co/incident/cmd70cfu20009rxkqh0um03qa Downtime affecting services on 166.1.173.0/24 Type: Incident Duration: 1 hour and 51 minutes Mar 3, 22:36:07 GMT+0 - Resolved - This incident has been resolved. Mar 3, 20:45:00 GMT+0 - Identified - Services on the prefix 166.1.173.0/24 are experiencing connectivity issues. We're currently investigating this incident. Type: Incident

Duration: 1 hour and 51 minutes

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>22:36:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>20:45:00</var> GMT+0</small><br><strong>Identified</strong> - Services on the prefix 166.1.173.0/24 are experiencing connectivity issues. We're currently investigating this incident..</p> ]]> Mon, 3 Mar 2025 20:45:00 +0000 https://status.atomicnetworks.co/incident/cm7tlwrol0040r2k1p2zegsw2 https://status.atomicnetworks.co/incident/cm7tlwrol0040r2k1p2zegsw2 Emergency Network Maintenance Type: Incident Duration: 35 minutes Affected Components: CHI1.R1.SRV2, , CHI.R1.SRV14, , CHI1.R1.SRV12, kvmcompute-7.us-chi, CHI1.R1.SRV9, CHI1.R1.SRV15, CHI1.R1.SRV5, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, kvmcompute-1.us-chi, CHI1.R1.SRV7, Chicago KVM VPS Hosting → Chicago Game Hosting → Feb 27, 07:35:23 GMT+0 - Resolved - The replacement is now completed. Feb 27, 07:00:00 GMT+0 - Investigating - Due to further problems with our existing core router, we're proceeding with an immediate replacement. Some services might be affected for the duration of the maintenance. We apologize for the inconvenience caused. Type: Incident

Duration: 35 minutes

Affected Components: , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>07:35:23</var> GMT+0</small><br><strong>Resolved</strong> - The replacement is now completed..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Due to further problems with our existing core router, we're proceeding with an immediate replacement. Some services might be affected for the duration of the maintenance. We apologize for the inconvenience caused..</p> ]]> Thu, 27 Feb 2025 07:00:00 +0000 https://status.atomicnetworks.co/incident/cm7mzstd8000i9b88pj07rr9z https://status.atomicnetworks.co/incident/cm7mzstd8000i9b88pj07rr9z Emergency Network Maintenance Type: Incident Duration: 4 hours and 1 minute Affected Components: CHI1.R1.SRV2, , CHI.R1.SRV14, , kvmcompute-7.us-chi, CHI1.R1.SRV15, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, kvmcompute-1.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting → Jan 28, 08:10:00 GMT+0 - Investigating - Our Primary upstream has gone offline for emergency maintenance since 2:10 AM CST. We were not notified about this maintenance in advance, and all work was supposed to have been completed on the previous maintenance on January 21st. We sincerely apologize for the downtime. We anticipate all services restored by 8 AM CST at the latest. Jan 28, 12:11:26 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 1 minute

Affected Components: , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>08:10:00</var> GMT+0</small><br><strong>Investigating</strong> - Our Primary upstream has gone offline for emergency maintenance since 2:10 AM CST. We were not notified about this maintenance in advance, and all work was supposed to have been completed on the previous maintenance on January 21st. We sincerely apologize for the downtime. We anticipate all services restored by 8 AM CST at the latest..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>12:11:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. .</p> ]]> Tue, 28 Jan 2025 08:10:00 +0000 https://status.atomicnetworks.co/incident/cm6gfbpde001oszegxwnc5eys https://status.atomicnetworks.co/incident/cm6gfbpde001oszegxwnc5eys Emergency Network Maintenance Type: Incident Duration: 15 hours and 14 minutes Affected Components: CHI1.R1.SRV2, , CHI.R1.SRV14, , kvmcompute-7.us-chi, CHI1.R1.SRV15, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, kvmcompute-1.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting → Jan 21, 08:00:00 GMT+0 - Investigating - This is to inform you of an upcoming emergency maintenance that will affect your services with us. Our primary network upstream has preponed an emergency that was scheduled for later in the month, due to the severity of the situation. Unfortunately, our backup transit provider is also undergoing maintenance at the current time, and there might be a loss of connectivity or packet loss between 0800 UTC and 1200 UTC. We apologize for any inconvenience caused, and we'll take measures in order to prevent this from occurring in the near future by introducing more redundancy. Jan 21, 23:13:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 hours and 14 minutes

Affected Components: , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigating</strong> - This is to inform you of an upcoming emergency maintenance that will affect your services with us. Our primary network upstream has preponed an emergency that was scheduled for later in the month, due to the severity of the situation. Unfortunately, our backup transit provider is also undergoing maintenance at the current time, and there might be a loss of connectivity or packet loss between 0800 UTC and 1200 UTC. We apologize for any inconvenience caused, and we'll take measures in order to prevent this from occurring in the near future by introducing more redundancy..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>23:13:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 21 Jan 2025 08:00:00 +0000 https://status.atomicnetworks.co/incident/cm65yfwrq000e2tm11te3p9jo https://status.atomicnetworks.co/incident/cm65yfwrq000e2tm11te3p9jo Partial VPS Outage Type: Incident Duration: 22 hours and 15 minutes Affected Components: kvmcompute-2.us-chi, kvmcompute-1.us-chi Jun 10, 10:00:00 GMT+0 - Investigating - We're aware of an outage affecting Chicago Budget KVMs on the IP block 82.153.134.0/24\. We are currently investigating this incident. Jun 10, 17:51:08 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 11, 08:15:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 hours and 15 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We're aware of an outage affecting Chicago Budget KVMs on the IP block 82.153.134.0/24\. We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>17:51:08</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>08:15:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 10 Jun 2024 10:00:00 +0000 https://status.atomicnetworks.co/incident/clx99quk8220051bcolhh16jrmv https://status.atomicnetworks.co/incident/clx99quk8220051bcolhh16jrmv Chicago Network Outage Type: Incident Duration: 4 minutes Affected Components: CHI1.R1.SRV2, , CHI.R1.SRV14, , kvmcompute-7.us-chi, CHI1.R1.SRV15, kvmcompute-1.us-chi, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting → May 19, 12:32:25 GMT+0 - Identified - We're aware of an issue affecting network connectivity in Chicago. A fix has already been applied, this should be resolved in the next 10 minutes. May 19, 12:36:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 minutes

Affected Components: , , , , , , , , , ,

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>12:32:25</var> GMT+0</small><br><strong>Identified</strong> - We're aware of an issue affecting network connectivity in Chicago. A fix has already been applied, this should be resolved in the next 10 minutes..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>12:36:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 19 May 2024 12:32:25 +0000 https://status.atomicnetworks.co/incident/clwdip3ym419869ban4qcsn2415 https://status.atomicnetworks.co/incident/clwdip3ym419869ban4qcsn2415 Chicago Network Outage Type: Incident Duration: 5 hours and 9 minutes Affected Components: CHI1.R1.SRV2, , CHI.R1.SRV14, , CHI1.R1.SRV12, kvmcompute-7.us-chi, CHI1.R1.SRV9, CHI1.R1.SRV15, kvmcompute-1.us-chi, CHI1.R1.SRV5, CHI1.R1.SRV7, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting → May 8, 00:58:14 GMT+0 - Investigating - We are currently investigating this incident. May 8, 01:04:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 8, 06:07:41 GMT+0 - Resolved - This incident is resolved. We will be scheduling maintenance in the future to add further redundancy. Type: Incident

Duration: 5 hours and 9 minutes

Affected Components: , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>00:58:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>01:04:52</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>06:07:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident is resolved. We will be scheduling maintenance in the future to add further redundancy..</p> ]]> Wed, 8 May 2024 00:58:14 +0000 https://status.atomicnetworks.co/incident/clvx423or26965bdoqr9uyvcbv https://status.atomicnetworks.co/incident/clvx423or26965bdoqr9uyvcbv Chicago GTT Outage Type: Incident Affected Components: CHI1.R1.SRV2, , CHI.R1.SRV14, , CHI1.R1.SRV12, kvmcompute-1.us-chi, CHI1.R1.SRV5, CHI1.R1.SRV7, kvmcompute-7.us-chi, CHI1.R1.SRV9, CHI1.R1.SRV15, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting → Jan 15, 01:08:29 GMT+0 - Resolved - All services in Chicago were briefly offline due to our BGP session with GTT going offline. All traffic has failed over to cogent and we are working with GTT to see what the problem is. Type: Incident

Affected Components: , , , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>01:08:29</var> GMT+0</small><br><strong>Resolved</strong> - All services in Chicago were briefly offline due to our BGP session with GTT going offline. All traffic has failed over to cogent and we are working with GTT to see what the problem is..</p> ]]> Mon, 15 Jan 2024 01:08:29 +0000 https://status.atomicnetworks.co/incident/clre8833v57623brn5mohezzz4 https://status.atomicnetworks.co/incident/clre8833v57623brn5mohezzz4 Chicago Timeouts Type: Incident Duration: 1 hour and 37 minutes Affected Components: CHI1.R1.SRV2, CHI.R1.SRV14, CHI1.R1.SRV12, CHI1.R1.SRV5, CHI1.R1.SRV7, CHI1.R1.SRV9, CHI1.R1.SRV15, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17 Dec 9, 21:14:34 GMT+0 - Investigating - We are currently seeing elevated timeouts on Chicago Game Servers. Our upstream in Chicago has acknowledged and is working towards a resolution of this issue. Dec 9, 22:20:48 GMT+0 - Monitoring - The problematic upstream has been disabled, and connections should be stable now. Dec 9, 22:51:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 37 minutes

Affected Components: , , , , , , , , ,

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>21:14:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently seeing elevated timeouts on Chicago Game Servers. Our upstream in Chicago has acknowledged and is working towards a resolution of this issue..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>22:20:48</var> GMT+0</small><br><strong>Monitoring</strong> - The problematic upstream has been disabled, and connections should be stable now..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>22:51:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 9 Dec 2023 21:14:34 +0000 https://status.atomicnetworks.co/incident/clpyk0lnv86460zoob53lo6481 https://status.atomicnetworks.co/incident/clpyk0lnv86460zoob53lo6481 Network Issues Eygelshoven Type: Incident Duration: 29 minutes Affected Components: kvmcompute-3.nl-eyg, kvmcompute-5.nl-eyg Nov 30, 17:11:35 GMT+0 - Resolved - This incident has been resolved. Nov 30, 16:42:11 GMT+0 - Investigating - We are currently investigating network issues causing throughput and latency issues in Eygelshoven. Type: Incident

Duration: 29 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>17:11:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>16:42:11</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating network issues causing throughput and latency issues in Eygelshoven..</p> ]]> Thu, 30 Nov 2023 16:42:11 +0000 https://status.atomicnetworks.co/incident/clplfbnqt27808bdohcla2kp1e https://status.atomicnetworks.co/incident/clplfbnqt27808bdohcla2kp1e KVM1 Outage Type: Incident Duration: 17 minutes Affected Components: kvmcompute-1.us-chi Nov 30, 11:33:55 GMT+0 - Investigating - We are currently investigating this incident. Nov 30, 11:51:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>11:33:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>11:51:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 30 Nov 2023 11:33:55 +0000 https://status.atomicnetworks.co/incident/clpl4b7ti31814b8oleb40x9kn https://status.atomicnetworks.co/incident/clpl4b7ti31814b8oleb40x9kn Eygelshoven Outage Type: Incident Duration: 46 minutes Affected Components: kvmcompute-5.nl-eyg, kvmcompute-3.nl-eyg Nov 29, 01:42:06 GMT+0 - Resolved - This incident has been resolved. Nov 29, 00:56:06 GMT+0 - Investigating - We are currently investigating this incident. Nov 29, 01:05:42 GMT+0 - Identified - It appears that all traffic not utilizing GCore Transit is currently not reaching our servers. We will update again when we have more information. Nov 29, 01:11:35 GMT+0 - Monitoring - It appears connectivity has been restored at the moment. Type: Incident

Duration: 46 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>01:42:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>00:56:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>01:05:42</var> GMT+0</small><br><strong>Identified</strong> - It appears that all traffic not utilizing GCore Transit is currently not reaching our servers. We will update again when we have more information..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>01:11:35</var> GMT+0</small><br><strong>Monitoring</strong> - It appears connectivity has been restored at the moment..</p> ]]> Wed, 29 Nov 2023 00:56:06 +0000 https://status.atomicnetworks.co/incident/clpj2358n3798awmy0rgljrjl https://status.atomicnetworks.co/incident/clpj2358n3798awmy0rgljrjl Switch Reboot Type: Maintenance Duration: 15 minutes Affected Components: CHI1.R1.SRV2, CHI1.R1.SRV15, , CHI.R1.SRV14, , kvmcompute-1.us-chi, kvmcompute-7.us-chi, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting → Nov 15, 10:30:01 GMT+0 - Identified - Maintenance is now in progress Nov 15, 10:45:00 GMT+0 - Completed - Maintenance has completed successfully Nov 15, 10:30:00 GMT+0 - Identified - We will be rebooting our Core router at this time to fully integrate our second upstream GTT and enable customer BGP capability. Network traffic will be impacted for approximately 5 minutes. Type: Maintenance

Duration: 15 minutes

Affected Components: , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>10:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>10:45:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be rebooting our Core router at this time to fully integrate our second upstream GTT and enable customer BGP capability. Network traffic will be impacted for approximately 5 minutes..</p> ]]> Wed, 15 Nov 2023 10:30:00 +0000 https://status.atomicnetworks.co/maintenance/cloymumal123786b6mzxo19ibl5 https://status.atomicnetworks.co/maintenance/cloymumal123786b6mzxo19ibl5 SRV17 Kernel Panic Type: Incident Affected Components: CHI.R1.SRV17 Sep 17, 20:06:02 GMT+0 - Resolved - At approximately 2:39PM CST SRV17 appears to have suffered a kernel panic. The server restarted and came back online about 4 minutes later, however an unforeseen issue with our game control panel caused it to be inaccessible for about 20 minutes. The problem has been fixed and we will be looking into the root cause of the hardware issue. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>20:06:02</var> GMT+0</small><br><strong>Resolved</strong> - At approximately 2:39PM CST SRV17 appears to have suffered a kernel panic. The server restarted and came back online about 4 minutes later, however an unforeseen issue with our game control panel caused it to be inaccessible for about 20 minutes. The problem has been fixed and we will be looking into the root cause of the hardware issue..</p> ]]> Sun, 17 Sep 2023 20:06:02 +0000 https://status.atomicnetworks.co/incident/clmnw0s5s45553bdol5ubwtqm7 https://status.atomicnetworks.co/incident/clmnw0s5s45553bdol5ubwtqm7 SRV17 Migration Type: Maintenance Duration: 1 hour and 50 minutes Affected Components: CHI1.R1.SRV10, CHI.R1.SRV17 Sep 12, 10:30:00 GMT+0 - Identified - As stated in the previous incident we will be migrating all services to a new server at this time. All scalable and Unleashed game servers will be offline for approximately 15 minutes during this migration. Sep 12, 10:30:01 GMT+0 - Identified - Maintenance is now in progress Sep 12, 12:20:02 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 50 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Identified</strong> - As stated in the previous incident we will be migrating all services to a new server at this time. All scalable and Unleashed game servers will be offline for approximately 15 minutes during this migration..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>10:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>12:20:02</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 12 Sep 2023 10:30:00 +0000 https://status.atomicnetworks.co/maintenance/clmfqvsqa88124bgolnpf8ufc6 https://status.atomicnetworks.co/maintenance/clmfqvsqa88124bgolnpf8ufc6 SRV17 Hardware Crash Type: Incident Affected Components: CHI.R1.SRV17 Aug 26, 22:04:00 GMT+0 - Resolved - SRV17 went unresponsive at approximately 5:04PM CST, I have issued a hardware reboot and all services are now back online. We will be moving all services to a new server at off peak times in the future to avoid any possibility of this happening again. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>22:04:00</var> GMT+0</small><br><strong>Resolved</strong> - SRV17 went unresponsive at approximately 5:04PM CST, I have issued a hardware reboot and all services are now back online. We will be moving all services to a new server at off peak times in the future to avoid any possibility of this happening again..</p> ]]> Sat, 26 Aug 2023 22:04:00 +0000 https://status.atomicnetworks.co/incident/cllslpf8c41019b9n51fpgsohz https://status.atomicnetworks.co/incident/cllslpf8c41019b9n51fpgsohz Server 14 Hardware Upgrade Type: Maintenance Duration: 8 minutes Affected Components: CHI.R1.SRV14 Aug 26, 08:30:00 GMT+0 - Identified - We will be upgrading SRV14's Storage at this time. We expect about 30 minutes of downtime. Aug 26, 08:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 26, 08:38:14 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 8 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be upgrading SRV14's Storage at this time. We expect about 30 minutes of downtime..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>08:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>08:38:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 26 Aug 2023 08:30:00 +0000 https://status.atomicnetworks.co/maintenance/cllrr3i2h15022bcosmxgtwyde https://status.atomicnetworks.co/maintenance/cllrr3i2h15022bcosmxgtwyde Chicago Datacenter Migration Type: Maintenance Duration: 23 days and 18 hours Affected Components: CHI1.R1.SRV2, CHI.R1.SRV14, CHI1.R1.SRV15, , , CHI1.R1.SRV12, kvmcompute-1.us-chi, CHI1.R1.SRV9, CHI1.R1.SRV5, CHI1.R1.SRV7, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting → Aug 23, 15:30:00 GMT+0 - Completed - Maintenance has completed successfully Aug 23, 11:47:00 GMT+0 - Identified - We are now beginning final migration of all services, we expect 4 hours of downtime. Aug 23, 06:00:00 GMT+0 - Identified - We will be migrating all of our Chicago infrastructure to our new facility at this time. We expect most services to be offline for about four hours. Please note this is a one time migration and we apologize for the downtime. We will keep the status page updated throughout the process. This migration opens new horizons, increasing our network capacity and enabling future expansion of our services in Chicago. Your patience in this process is greatly appreciated. Type: Maintenance

Duration: 23 days and 18 hours

Affected Components: , , , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>11:47:00</var> GMT+0</small><br><strong>Identified</strong> - We are now beginning final migration of all services, we expect 4 hours of downtime..</p> <p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be migrating all of our Chicago infrastructure to our new facility at this time. We expect most services to be offline for about four hours. Please note this is a one time migration and we apologize for the downtime. We will keep the status page updated throughout the process. This migration opens new horizons, increasing our network capacity and enabling future expansion of our services in Chicago. Your patience in this process is greatly appreciated. .</p> ]]> Wed, 23 Aug 2023 06:00:00 +0000 https://status.atomicnetworks.co/maintenance/clllv5uox12460bfnfqlptmf2c https://status.atomicnetworks.co/maintenance/clllv5uox12460bfnfqlptmf2c Chicago Datacenter Migration Type: Maintenance Duration: 3 hours and 18 minutes Affected Components: , CHI1.R1.SRV2, CHI.R1.SRV14, CHI1.R1.SRV15, , CHI1.R1.SRV12, kvmcompute-1.us-chi, CHI1.R1.SRV9, CHI1.R1.SRV5, CHI1.R1.SRV7, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting → Aug 20, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 20, 10:18:02 GMT+0 - Completed - Due to unforeseen complications, the maintenance has been postponed to later this week. Aug 20, 07:00:00 GMT+0 - Identified - We will be migrating all of our Chicago infrastructure to our new facility at this time. We expect most services to be offline for about four hours. Please note this is a one time migration and we apologize for the downtime. We will keep the status page updated throughout the process. This migration opens new horizons, increasing our network capacity and enabling future expansion of our services in Chicago. Your patience in this process is greatly appreciated. Type: Maintenance

Duration: 3 hours and 18 minutes

Affected Components: , , , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>10:18:02</var> GMT+0</small><br><strong>Completed</strong> - Due to unforeseen complications, the maintenance has been postponed to later this week..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be migrating all of our Chicago infrastructure to our new facility at this time. We expect most services to be offline for about four hours. Please note this is a one time migration and we apologize for the downtime. We will keep the status page updated throughout the process. This migration opens new horizons, increasing our network capacity and enabling future expansion of our services in Chicago. Your patience in this process is greatly appreciated. .</p> ]]> Sun, 20 Aug 2023 07:00:00 +0000 https://status.atomicnetworks.co/maintenance/cllh7drbp39846b8obabjqsi3n https://status.atomicnetworks.co/maintenance/cllh7drbp39846b8obabjqsi3n Scheduled Datacenter Maintenance Type: Maintenance Duration: 2 hours Affected Components: kvmcompute-5.nl-eyg, kvmcompute-3.nl-eyg Aug 14, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 14, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 14, 04:00:00 GMT+0 - Identified - The datacenter/upstream we use in Eygelshoven is conducting scheduled maintenance. You may experience intermittent connectivity during this period. Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - The datacenter/upstream we use in Eygelshoven is conducting scheduled maintenance. You may experience intermittent connectivity during this period..</p> ]]> Mon, 14 Aug 2023 04:00:00 +0000 https://status.atomicnetworks.co/maintenance/cll9ait6a19814beogjh5gpy12 https://status.atomicnetworks.co/maintenance/cll9ait6a19814beogjh5gpy12 Migration Type: Maintenance Duration: 5 hours and 12 minutes Affected Components: UK2, UK4, UK3, UK1 Aug 5, 03:08:25 GMT+0 - Identified - UK1 is now being migrated. You may experience intermittent connectivity during this period. Aug 5, 02:02:10 GMT+0 - Identified - We are migrating to a new server at this time. You may experience intermittent connectivity during this period Aug 5, 07:13:52 GMT+0 - Completed - Maintenance has ended Type: Maintenance

Duration: 5 hours and 12 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>03:08:25</var> GMT+0</small><br><strong>Identified</strong> - UK1 is now being migrated. You may experience intermittent connectivity during this period..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>02:02:10</var> GMT+0</small><br><strong>Identified</strong> - We are migrating to a new server at this time. You may experience intermittent connectivity during this period.</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>07:13:52</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has ended.</p> ]]> Sat, 5 Aug 2023 02:02:10 +0000 https://status.atomicnetworks.co/maintenance/clkxdfp831019btofdbhbdice https://status.atomicnetworks.co/maintenance/clkxdfp831019btofdbhbdice UK Development Server Outage Type: Incident Duration: 14 days, 5 hours and 17 minutes Affected Components: UK4 Aug 3, 02:11:43 GMT+0 - Investigating - We are currently investigating this incident. Aug 3, 02:25:50 GMT+0 - Identified - We are working towards fixing this issue. Aug 3, 07:53:00 GMT+0 - Resolved - This incident has been resolved as of 7 Hours ago. Type: Incident

Duration: 14 days, 5 hours and 17 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>02:11:43</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>02:25:50</var> GMT+0</small><br><strong>Identified</strong> - We are working towards fixing this issue..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>07:53:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved as of 7 Hours ago..</p> ]]> Thu, 3 Aug 2023 02:11:43 +0000 https://status.atomicnetworks.co/incident/clkuitvps83098bfoun0s68izv https://status.atomicnetworks.co/incident/clkuitvps83098bfoun0s68izv Development Server Issues Type: Incident Duration: 1 hour and 21 minutes Affected Components: CHI.R1.SRV13 Jul 25, 04:55:34 GMT+0 - Investigating - We are currently investigating this incident. Jul 25, 05:06:14 GMT+0 - Identified - We're currently waiting on a reply from WISP regarding this. Please note no paid services are affected by this issue. Jul 25, 06:16:44 GMT+0 - Resolved - This incident has been resolved and SRV13 will now function normally. We are looking into the root cause of this issue to prevent it from happening in the future. We apologize for the inconvenience. Type: Incident

Duration: 1 hour and 21 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>04:55:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>05:06:14</var> GMT+0</small><br><strong>Identified</strong> - We're currently waiting on a reply from WISP regarding this. Please note no paid services are affected by this issue..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>06:16:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and SRV13 will now function normally. We are looking into the root cause of this issue to prevent it from happening in the future. We apologize for the inconvenience. .</p> ]]> Tue, 25 Jul 2023 04:55:34 +0000 https://status.atomicnetworks.co/incident/clkhtpxdk163563b8oi2zb3f46q https://status.atomicnetworks.co/incident/clkhtpxdk163563b8oi2zb3f46q