tag:status.atomicnetworks.co,2005:/history Atomic Networks Status - Incident history 2025-10-04T15:00:00.000+00:00 Atomic Networks tag:status.atomicnetworks.co,2005:Incident/cmgcgjsmu00wf55rj9l6s8duj 2025-10-04T15:00:00.000+00:00 2025-10-04T17:34:14.256+00:00 Emergency Maintenance on DDOS protected IPs Type: Incident

Duration: 2 hours and 34 minutes

Affected Components: CHI.R1.SRV13, UK1, CHI1.R1.SRV15, CHI1.R1.SRV2, CHI.R1.SRV14, CHI1.R1.SRV10, CHI.R1.SRV17, UK4, UK3, UK2, CHI1.R1.SRV7, CHI1.R1.SRV5, CHI1.R1.SRV9, CHI1.R1.SRV12, , , , , Chicago Game Hosting → United States → London → London Game Hosting →

Oct 4, 17:34:14 GMT+0
Resolved - This incident has been resolved..

Oct 4, 15:00:00 GMT+0
Investigating - <https://status.neoprotect.net/incidents/87j477myn77c>.

]]> tag:status.atomicnetworks.co,2005:Incident/cmg5p0wr503scylbdx7c0gyw2 2025-09-29T22:21:28.859+00:00 2025-09-29T22:21:28.859+00:00 Chicago Outage Type: Incident

Duration: 3 hours and 22 minutes

Affected Components: , , , CHI1.R1.SRV12, kvmcompute-2.us-chi, kvmcompute-1.us-chi, , CHI.R1.SRV14, CHI1.R1.SRV15, CHI1.R1.SRV10, CHI1.R1.SRV7, CHI1.R1.SRV2, CHI.R1.SRV17, CHI.R1.SRV13, kvmcompute-7.us-chi, CHI1.R1.SRV9, CHI1.R1.SRV5, Chicago → Chicago Game Hosting → United States → Chicago KVM VPS Hosting →

Sep 29, 22:21:28 GMT+0
Investigating - We are currently investigating this incident..

Sep 30, 01:43:35 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.atomicnetworks.co,2005:Incident/cme1oucpp008sxhayxodh0qod 2025-08-07T17:45:55.508+00:00 2025-08-07T20:20:49.587+00:00 Chicago Outage Type: Incident

Duration: 2 hours and 35 minutes

Affected Components: , , , kvmcompute-7.us-chi, CHI.R1.SRV13, kvmcompute-2.us-chi, kvmcompute-1.us-chi, CHI1.R1.SRV2, CHI.R1.SRV14, CHI1.R1.SRV15, CHI1.R1.SRV10, CHI.R1.SRV17, Chicago → Chicago KVM VPS Hosting → Chicago Game Hosting →

Aug 7, 20:20:49 GMT+0
Resolved - This incident has been resolved..

Aug 7, 17:45:55 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.atomicnetworks.co,2005:Incident/cmd70cfu20009rxkqh0um03qa 2025-07-17T06:27:00.848+00:00 2025-07-17T06:27:00.848+00:00 Server17 Outage Type: Incident

Duration: 4 hours and 16 minutes

Affected Components: CHI.R1.SRV17

Jul 17, 06:27:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 17, 10:42:54 GMT+0
Resolved - This incident has been resolved. A hardware failure was identified, troubleshooting was unsuccessful. We have moved the drives to a new server. We apologize for the outage, and thank you for your patience..

]]> tag:status.atomicnetworks.co,2005:Incident/cm7tlwrol0040r2k1p2zegsw2 2025-03-03T20:45:00.000+00:00 2025-03-03T22:36:07.793+00:00 Downtime affecting services on 166.1.173.0/24 Type: Incident

Duration: 1 hour and 51 minutes

Mar 3, 22:36:07 GMT+0
Resolved - This incident has been resolved..

Mar 3, 20:45:00 GMT+0
Identified - Services on the prefix 166.1.173.0/24 are experiencing connectivity issues. We're currently investigating this incident..

]]> tag:status.atomicnetworks.co,2005:Incident/cm7mzstd8000i9b88pj07rr9z 2025-02-27T07:00:00.000+00:00 2025-02-27T07:35:23.813+00:00 Emergency Network Maintenance Type: Incident

Duration: 35 minutes

Affected Components: CHI1.R1.SRV2, , CHI.R1.SRV14, , CHI1.R1.SRV12, kvmcompute-7.us-chi, CHI1.R1.SRV9, CHI1.R1.SRV15, CHI1.R1.SRV5, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, kvmcompute-1.us-chi, CHI1.R1.SRV7, Chicago KVM VPS Hosting → Chicago Game Hosting →

Feb 27, 07:35:23 GMT+0
Resolved - The replacement is now completed..

Feb 27, 07:00:00 GMT+0
Investigating - Due to further problems with our existing core router, we're proceeding with an immediate replacement. Some services might be affected for the duration of the maintenance. We apologize for the inconvenience caused..

]]> tag:status.atomicnetworks.co,2005:Incident/cm6gfbpde001oszegxwnc5eys 2025-01-28T08:10:00.000+00:00 2025-01-28T08:10:00.000+00:00 Emergency Network Maintenance Type: Incident

Duration: 4 hours and 1 minute

Affected Components: CHI1.R1.SRV2, , CHI.R1.SRV14, , kvmcompute-7.us-chi, CHI1.R1.SRV15, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, kvmcompute-1.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting →

Jan 28, 08:10:00 GMT+0
Investigating - Our Primary upstream has gone offline for emergency maintenance since 2:10 AM CST. We were not notified about this maintenance in advance, and all work was supposed to have been completed on the previous maintenance on January 21st. We sincerely apologize for the downtime. We anticipate all services restored by 8 AM CST at the latest..

Jan 28, 12:11:26 GMT+0
Resolved - This incident has been resolved. .

]]> tag:status.atomicnetworks.co,2005:Incident/cm65yfwrq000e2tm11te3p9jo 2025-01-21T08:00:00.000+00:00 2025-01-21T08:00:00.000+00:00 Emergency Network Maintenance Type: Incident

Duration: 15 hours and 14 minutes

Affected Components: CHI1.R1.SRV2, , CHI.R1.SRV14, , kvmcompute-7.us-chi, CHI1.R1.SRV15, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, kvmcompute-1.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting →

Jan 21, 08:00:00 GMT+0
Investigating - This is to inform you of an upcoming emergency maintenance that will affect your services with us. Our primary network upstream has preponed an emergency that was scheduled for later in the month, due to the severity of the situation. Unfortunately, our backup transit provider is also undergoing maintenance at the current time, and there might be a loss of connectivity or packet loss between 0800 UTC and 1200 UTC. We apologize for any inconvenience caused, and we'll take measures in order to prevent this from occurring in the near future by introducing more redundancy..

Jan 21, 23:13:31 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.atomicnetworks.co,2005:Incident/clx99quk8220051bcolhh16jrmv 2024-06-10T10:00:00.000+00:00 2024-06-10T10:00:00.000+00:00 Partial VPS Outage Type: Incident

Duration: 22 hours and 15 minutes

Affected Components: kvmcompute-2.us-chi, kvmcompute-1.us-chi

Jun 10, 10:00:00 GMT+0
Investigating - We're aware of an outage affecting Chicago Budget KVMs on the IP block 82.153.134.0/24\. We are currently investigating this incident..

Jun 10, 17:51:08 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 11, 08:15:13 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.atomicnetworks.co,2005:Incident/clwdip3ym419869ban4qcsn2415 2024-05-19T12:32:25.051+00:00 2024-05-19T12:32:25.051+00:00 Chicago Network Outage Type: Incident

Duration: 4 minutes

Affected Components: CHI1.R1.SRV2, , CHI.R1.SRV14, , kvmcompute-7.us-chi, CHI1.R1.SRV15, kvmcompute-1.us-chi, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting →

May 19, 12:32:25 GMT+0
Identified - We're aware of an issue affecting network connectivity in Chicago. A fix has already been applied, this should be resolved in the next 10 minutes..

May 19, 12:36:16 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.atomicnetworks.co,2005:Incident/clvx423or26965bdoqr9uyvcbv 2024-05-08T00:58:14.620+00:00 2024-05-08T00:58:14.620+00:00 Chicago Network Outage Type: Incident

Duration: 5 hours and 9 minutes

Affected Components: CHI1.R1.SRV2, , CHI.R1.SRV14, , CHI1.R1.SRV12, kvmcompute-7.us-chi, CHI1.R1.SRV9, CHI1.R1.SRV15, kvmcompute-1.us-chi, CHI1.R1.SRV5, CHI1.R1.SRV7, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting →

May 8, 00:58:14 GMT+0
Investigating - We are currently investigating this incident..

May 8, 01:04:52 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 8, 06:07:41 GMT+0
Resolved - This incident is resolved. We will be scheduling maintenance in the future to add further redundancy..

]]> tag:status.atomicnetworks.co,2005:Incident/clre8833v57623brn5mohezzz4 2024-01-15T01:08:29.553+00:00 2024-01-15T01:08:29.553+00:00 Chicago GTT Outage Type: Incident

Affected Components: CHI1.R1.SRV2, , CHI.R1.SRV14, , CHI1.R1.SRV12, kvmcompute-1.us-chi, CHI1.R1.SRV5, CHI1.R1.SRV7, kvmcompute-7.us-chi, CHI1.R1.SRV9, CHI1.R1.SRV15, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting →

Jan 15, 01:08:29 GMT+0
Resolved - All services in Chicago were briefly offline due to our BGP session with GTT going offline. All traffic has failed over to cogent and we are working with GTT to see what the problem is..

]]> tag:status.atomicnetworks.co,2005:Incident/clpyk0lnv86460zoob53lo6481 2023-12-09T21:14:34.460+00:00 2023-12-09T21:14:34.460+00:00 Chicago Timeouts Type: Incident

Duration: 1 hour and 37 minutes

Affected Components: CHI1.R1.SRV2, CHI.R1.SRV14, CHI1.R1.SRV12, CHI1.R1.SRV5, CHI1.R1.SRV7, CHI1.R1.SRV9, CHI1.R1.SRV15, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17

Dec 9, 21:14:34 GMT+0
Investigating - We are currently seeing elevated timeouts on Chicago Game Servers. Our upstream in Chicago has acknowledged and is working towards a resolution of this issue..

Dec 9, 22:20:48 GMT+0
Monitoring - The problematic upstream has been disabled, and connections should be stable now..

Dec 9, 22:51:37 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.atomicnetworks.co,2005:Incident/clplfbnqt27808bdohcla2kp1e 2023-11-30T16:42:11.716+00:00 2023-11-30T17:11:35.882+00:00 Network Issues Eygelshoven Type: Incident

Duration: 29 minutes

Affected Components: kvmcompute-3.nl-eyg, kvmcompute-5.nl-eyg

Nov 30, 17:11:35 GMT+0
Resolved - This incident has been resolved..

Nov 30, 16:42:11 GMT+0
Investigating - We are currently investigating network issues causing throughput and latency issues in Eygelshoven..

]]> tag:status.atomicnetworks.co,2005:Incident/clpl4b7ti31814b8oleb40x9kn 2023-11-30T11:33:55.710+00:00 2023-11-30T11:33:55.710+00:00 KVM1 Outage Type: Incident

Duration: 17 minutes

Affected Components: kvmcompute-1.us-chi

Nov 30, 11:33:55 GMT+0
Investigating - We are currently investigating this incident..

Nov 30, 11:51:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.atomicnetworks.co,2005:Incident/clpj2358n3798awmy0rgljrjl 2023-11-29T00:56:06.433+00:00 2023-11-29T01:42:06.113+00:00 Eygelshoven Outage Type: Incident

Duration: 46 minutes

Affected Components: kvmcompute-5.nl-eyg, kvmcompute-3.nl-eyg

Nov 29, 01:42:06 GMT+0
Resolved - This incident has been resolved..

Nov 29, 00:56:06 GMT+0
Investigating - We are currently investigating this incident..

Nov 29, 01:05:42 GMT+0
Identified - It appears that all traffic not utilizing GCore Transit is currently not reaching our servers. We will update again when we have more information..

Nov 29, 01:11:35 GMT+0
Monitoring - It appears connectivity has been restored at the moment..

]]> tag:status.atomicnetworks.co,2005:Maintenance/cloymumal123786b6mzxo19ibl5 2023-11-15T10:30:00.000+00:00 2023-11-15T10:30:01.000+00:00 Switch Reboot Type: Maintenance

Duration: 15 minutes

Affected Components: CHI1.R1.SRV2, CHI1.R1.SRV15, , CHI.R1.SRV14, , kvmcompute-1.us-chi, kvmcompute-7.us-chi, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting →

Nov 15, 10:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 15, 10:45:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 15, 10:30:00 GMT+0
Identified - We will be rebooting our Core router at this time to fully integrate our second upstream GTT and enable customer BGP capability. Network traffic will be impacted for approximately 5 minutes..

]]> tag:status.atomicnetworks.co,2005:Incident/clmnw0s5s45553bdol5ubwtqm7 2023-09-17T20:06:02.117+00:00 2023-09-17T20:06:02.117+00:00 SRV17 Kernel Panic Type: Incident

Affected Components: CHI.R1.SRV17

Sep 17, 20:06:02 GMT+0
Resolved - At approximately 2:39PM CST SRV17 appears to have suffered a kernel panic. The server restarted and came back online about 4 minutes later, however an unforeseen issue with our game control panel caused it to be inaccessible for about 20 minutes. The problem has been fixed and we will be looking into the root cause of the hardware issue..

]]> tag:status.atomicnetworks.co,2005:Maintenance/clmfqvsqa88124bgolnpf8ufc6 2023-09-12T10:30:00.000+00:00 2023-09-12T10:30:00.000+00:00 SRV17 Migration Type: Maintenance

Duration: 1 hour and 50 minutes

Affected Components: CHI1.R1.SRV10, CHI.R1.SRV17

Sep 12, 10:30:00 GMT+0
Identified - As stated in the previous incident we will be migrating all services to a new server at this time. All scalable and Unleashed game servers will be offline for approximately 15 minutes during this migration..

Sep 12, 10:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 12, 12:20:02 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.atomicnetworks.co,2005:Incident/cllslpf8c41019b9n51fpgsohz 2023-08-26T22:04:00.000+00:00 2023-08-26T22:04:00.000+00:00 SRV17 Hardware Crash Type: Incident

Affected Components: CHI.R1.SRV17

Aug 26, 22:04:00 GMT+0
Resolved - SRV17 went unresponsive at approximately 5:04PM CST, I have issued a hardware reboot and all services are now back online. We will be moving all services to a new server at off peak times in the future to avoid any possibility of this happening again..

]]> tag:status.atomicnetworks.co,2005:Maintenance/cllrr3i2h15022bcosmxgtwyde 2023-08-26T08:30:00.000+00:00 2023-08-26T08:30:00.000+00:00 Server 14 Hardware Upgrade Type: Maintenance

Duration: 8 minutes

Affected Components: CHI.R1.SRV14

Aug 26, 08:30:00 GMT+0
Identified - We will be upgrading SRV14's Storage at this time. We expect about 30 minutes of downtime..

Aug 26, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 26, 08:38:14 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.atomicnetworks.co,2005:Maintenance/clllv5uox12460bfnfqlptmf2c 2023-08-23T06:00:00.000+00:00 2023-08-23T15:30:00.000+00:00 Chicago Datacenter Migration Type: Maintenance

Duration: 23 days and 18 hours

Affected Components: CHI1.R1.SRV2, CHI.R1.SRV14, CHI1.R1.SRV15, , , CHI1.R1.SRV12, kvmcompute-1.us-chi, CHI1.R1.SRV9, CHI1.R1.SRV5, CHI1.R1.SRV7, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting →

Aug 23, 15:30:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 23, 11:47:00 GMT+0
Identified - We are now beginning final migration of all services, we expect 4 hours of downtime..

Aug 23, 06:00:00 GMT+0
Identified - We will be migrating all of our Chicago infrastructure to our new facility at this time. We expect most services to be offline for about four hours. Please note this is a one time migration and we apologize for the downtime. We will keep the status page updated throughout the process. This migration opens new horizons, increasing our network capacity and enabling future expansion of our services in Chicago. Your patience in this process is greatly appreciated. .

]]> tag:status.atomicnetworks.co,2005:Maintenance/cllh7drbp39846b8obabjqsi3n 2023-08-20T07:00:00.000+00:00 2023-08-20T07:00:01.000+00:00 Chicago Datacenter Migration Type: Maintenance

Duration: 3 hours and 18 minutes

Affected Components: , CHI1.R1.SRV2, CHI.R1.SRV14, CHI1.R1.SRV15, , CHI1.R1.SRV12, kvmcompute-1.us-chi, CHI1.R1.SRV9, CHI1.R1.SRV5, CHI1.R1.SRV7, CHI1.R1.SRV10, CHI.R1.SRV13, CHI.R1.SRV17, kvmcompute-2.us-chi, Chicago KVM VPS Hosting → Chicago Game Hosting →

Aug 20, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 20, 10:18:02 GMT+0
Completed - Due to unforeseen complications, the maintenance has been postponed to later this week..

Aug 20, 07:00:00 GMT+0
Identified - We will be migrating all of our Chicago infrastructure to our new facility at this time. We expect most services to be offline for about four hours. Please note this is a one time migration and we apologize for the downtime. We will keep the status page updated throughout the process. This migration opens new horizons, increasing our network capacity and enabling future expansion of our services in Chicago. Your patience in this process is greatly appreciated. .

]]> tag:status.atomicnetworks.co,2005:Maintenance/cll9ait6a19814beogjh5gpy12 2023-08-14T04:00:00.000+00:00 2023-08-14T04:00:01.000+00:00 Scheduled Datacenter Maintenance Type: Maintenance

Duration: 2 hours

Affected Components: kvmcompute-5.nl-eyg, kvmcompute-3.nl-eyg

Aug 14, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 14, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 14, 04:00:00 GMT+0
Identified - The datacenter/upstream we use in Eygelshoven is conducting scheduled maintenance. You may experience intermittent connectivity during this period..

]]> tag:status.atomicnetworks.co,2005:Maintenance/clkxdfp831019btofdbhbdice 2023-08-05T02:02:10.487+00:00 2023-08-05T03:08:25.243+00:00 Migration Type: Maintenance

Duration: 5 hours and 12 minutes

Affected Components: UK2, UK4, UK3, UK1

Aug 5, 03:08:25 GMT+0
Identified - UK1 is now being migrated. You may experience intermittent connectivity during this period..

Aug 5, 02:02:10 GMT+0
Identified - We are migrating to a new server at this time. You may experience intermittent connectivity during this period.

Aug 5, 07:13:52 GMT+0
Completed - Maintenance has ended.

]]> tag:status.atomicnetworks.co,2005:Incident/clkuitvps83098bfoun0s68izv 2023-08-03T02:11:43.593+00:00 2023-08-03T02:11:43.593+00:00 UK Development Server Outage Type: Incident

Duration: 14 days, 5 hours and 17 minutes

Affected Components: UK4

Aug 3, 02:11:43 GMT+0
Investigating - We are currently investigating this incident..

Aug 3, 02:25:50 GMT+0
Identified - We are working towards fixing this issue..

Aug 3, 07:53:00 GMT+0
Resolved - This incident has been resolved as of 7 Hours ago..

]]> tag:status.atomicnetworks.co,2005:Incident/clkhtpxdk163563b8oi2zb3f46q 2023-07-25T04:55:34.222+00:00 2023-07-25T04:55:34.222+00:00 Development Server Issues Type: Incident

Duration: 1 hour and 21 minutes

Affected Components: CHI.R1.SRV13

Jul 25, 04:55:34 GMT+0
Investigating - We are currently investigating this incident..

Jul 25, 05:06:14 GMT+0
Identified - We're currently waiting on a reply from WISP regarding this. Please note no paid services are affected by this issue..

Jul 25, 06:16:44 GMT+0
Resolved - This incident has been resolved and SRV13 will now function normally. We are looking into the root cause of this issue to prevent it from happening in the future. We apologize for the inconvenience. .

]]>